Terms & Conditions

Martin Key is subject to the Consumer Purchase Act and the Distance Contracts Act. Read more about laws and rights on the Swedish Consumer Agency’s website. In connection with a dispute, Martin Key undertakes to follow any decisions from the General Complaints Board.

Lifetime warranty

We offer lifetime warranty on our leather jackets. That means a no limit warranty of the material and workmanship on the product with normal use, not the lifetime of the buyer.

Fast deliveries and free shipping

Our products are sold as ready to wear, made to order or tailor-made. This means that the delivery time varies between 3-12 working days depending on the type of leather, type of product and whether the product is ready on stock or made after order. We use UPS, DHL and Postnord as our preferred shipping partners.

We do not offer any price reductions on your items as a compensation for any delays caused by our shipping partners, but rest assured we always do everything in our power to meet and exceed our customers expectations.

Small packages are delivered directly to the costumer’s mailbox, while larger items are announced as home delivery at your address or delivered to the nearest pick-up location based on your zip code. All shipments are insured.

If you have specific wishes regarding the delivery, please contact us before the package is sent, and we will be happy to help.

Notification is made via email and/or text message to the mobile number specified when ordering. After ordering, we always send an order confirmation.

When we send the package, you will receive an email with a tracking link. If you do not receive this, look in the spam folder in case your e-mail client has sorted the e-mail incorrectly. The shipping company (Postnord / UPS / DHL) also sends notification via e-mail or text message, and if you don’t receive those notifications, check for them in the spam folder as well.

If the parcel is not picked up on time from your local service point, it will be returned to us. We therefore reserve the right to charge the additional costs this entails, which is 200-1000 SEK including VAT depending on your address and the size of the box. By shopping with us, you agree to the above and to pick up your package within 10 working days.

Right of withdrawal

According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the agreement by notifying us of this within 14 days of receiving the product. In order to be able to exercise your right of withdrawal, you must return the product in undamaged condition, in original packaging. When exercising the right of withdrawal, you are responsible for the return cost. Please note that as we offer free shipping, we have no opportunity to pay for return shipping in case of regret or exchange. Should the product be used or the packaging damaged to a greater extent than is necessary to examine the product, we reserve the right to estimate a reduction in the value of the product when using the right of withdrawal.

All withdrawals shall be announced to frontdesk@martinkey.com

Products exempt from the right of withdrawal

In those cases where you have placed a special order in the form of an MTO / GMTO (Made to order / Group Made to Order) or tailor-made, the right of withdrawal does not apply. When you choose the design of a jacket or shoe and the factory then manufactures this uniquely just for you, the right of withdrawal does not apply. Products with personal engravings are produced and labeled exactly according to your wishes, and therefore the right of withdrawal does not apply.

If you have bought a product made to order and you find out that the size does not fit, we will accommodate for you to change the size to a better fit. All costs to be bourne by the buyer.

Reservations when ordering MTO / GMTO

For special orders of jackets, so-called MTO (made to order) / GMTO, the delivery time is approximately 7-12 working days. It can be shorter, but circumstances could also occur causing the delivery time to be longer than the estimated delivery. It is not common, but when ordering MTO, we can for natural reasons not guarantee delivery within exactly 12 days, but this is an estimated delivery time. It is therefore not possible to cancel an MTO order even if the delivery time exceeds 7-12 days. When ordering MTO / GMTO, the purchase price is always paid in advance in full, unless otherwise agreed. This also applies to purchases on invoice.

Secure payments

Shopping online should feel safe, and therefore you as a customer can choose between a number of different secure and well-known payment options through Stripe.

Payment with Klarna

In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment. This payment solution is called Klarna Checkout. By leaving information at checkout and clicking on “Complete purchase”, you accept Martin Key’s and Klarna’s general terms and conditions. Klarna Checkout presents certain information to you as soon as you are identified. The information you need to enter to achieve identification may vary between different purchases and customers.

Credit information is never taken directly in Klarna Checkout, but if necessary depending on the payment option you have chosen. Credit information carried out by Klarna does not affect your creditworthiness and cannot be seen by others who request credit information about you, such as banks. After you have been identified, Klarna Checkout shows which options are available to you. Invoice is pre-selected as a payment option, but you can of course freely choose one of the other options, such as direct payment via bank or payment by card. The options you are offered may vary from time to time.

When choosing invoice payment, the invoice is sent to the e-mail address you registered with Klarna. Please note that it may take several days before the invoice is sent, sometimes after you have received your goods. If you have not received the invoice by email after a week, check the spam folder or log in to Klarna. When selecting invoice payment, the order is automatically sent to your registered address after ordering. This is for your safety as a customer.

When ordering the invoice is sent after the order has been placed and not upon delivery. This also apply for pre-order products where a stretched lead time is to be expected. In such cases it means you will have to pay your invoice prior to receiving your ordered products.

Personal data policy 

The personal information you provide when shopping with us will not be distributed to third parties. Your e-mail address is used to send the shipment number so you can track your package and your mobile number if you enter this, is used to send text notifications when your package is available for pick-up. If you choose to pay with Klarna, you accept their personal data policy.

Privacy policy – GDPR 

When you choose to shop online, you provide information about yourself so that we can deliver your package. In this policy, we review how we process the information you provide to us.

GDPR – YOUR RIGHTS
The General Data Protection Regulation replaces the PUL (Personal Data Act) as of 25 May 2019, which is an EU regulation that regulates how personal data is to be processed.

HOW WE PROCESS THE INFORMATION WE COLLECT

We collect as little information as possible to be able to deliver your order.

If you want to pay by invoice, our partner Klarna must have your social security number. Only then can you have your goods sent home against invoice.

When you pay by card, you are required to provide your credit card number. It goes via a secure server and Stripe and Klarna and Handelsbanken handle card payments for us. To pay outside Stripe, the order needs to be made by contacting us.

In addition, we need to know which products you order and we need your e-mail address and phone number to be able to contact you with delivery notice, updates, etc.

WHAT IS THE INFORMATION USED FOR? 

The information is used to be able to take care of your order and send it to you. We use your e-mail address to be able to send information about your order and to send you our newsletter if you sign up for this (of course completely voluntarily). There is always a link at the bottom of our newsletter if you want to unsubscribe.

HOW LONG DO WE SAVE THE INFORMATION FOR?

We save information as this is required by Swedish law and the requirements for accounting. The tax authority makes demands on us that we follow according to Swedish law.

IN WHICH SYSTEMS IS YOUR INFORMATION USED?

In order to deliver your package and maintain our service to you as a customer, we work with well-known and reputable companies as below.

Handelsbanken – If you who choose to pay with Swish, card or directly to us

Stripe – If you who choose to pay with Stripe

Klarna – If you who choose to pay with Klarna

Postnord, UPS and DHL – The shipping companies need the information in order to deliver your package

Mailchimp – A system for safe and secure mail deliveries 

Mailjet – A system for safe and secure mail deliveries

YOUR RIGHTS

You have several rights with GDPR. We have always respected our customers, so for us it does not matter much except that it is now restricted by law.

You have the right to be forgotten/deleted from our databases/systems.

You are entitled to an extract from the register.

You have the right to have any information corrected.

You have the right to data portability.

You have the right to withdraw your consent for the processing of your data.

You have the right to submit any complaints regarding the processing of personal data to the Data Inspectorate.

Cookies 

We use cookies to identify visitors as unique but anonymous individuals. This is to make it easier for you as a customer, for example by saving the goods you put in your shopping cart and save it there for future visits. Feel free to email us if you have more in-depth questions about cookies.

Additional information

Martin Key reserves the right to change all information, including but not limited to prices, technical specifications and product offerings without prior notice. In the event of a final sale at the stated price or due to an item for sale having expired, Martin Key has the right to cancel the purchase and refund any amounts paid in the best way. Should you still have any questions or concerns, just contact us and we will get back to you shortly!

International purchase information

VAT 

When buying outside the EU, no VAT is charged. Add a product to your shopping cart, go to the checkout and select the relevant country and then see all prices, VAT excluded. 

Shipping cost

Free worldwide shipping

Company information

All rights reserved to Key Productions Sweden AB – a company registrated in Sweden under the business registration number 559274-6530. For any questions please contact us on via email on frontdesk@martinkey.com