FAQ

What is the delivery time for your Tailor-made items?

We can’t provide precise lead times. Each project has different requirements and is also dependent on the client’s schedule and whether the order is made in person or via mail. Another time factor is export/import of exotic leather.

What is the delivery time for your made to order items?

Our made to order items are not stocked but is personalised and produced to order in our factory in Sweden. This means that the production time varies between 3-7 working days depending on the type of leather and product.

The delivery time from our factory in Malung – Sweden and to your address varies depending on where in the world you live. However the delivery time is typically 1-2 working days to an address in Sweden, 3-7 working days to an address within the EU and 5-7 working days to an address outside the EU.

The total lead time from the point of order until product received adds up to approximately 5-14 working days for a made to order product.

If you have an urgent need for your Martin Key item please contact us and we will do our best to accommodate your needs.

What is the delivery time for your ready to wear items from the web shop?

Our goods are normally not stocked but produced to order in our factory in Sweden. This means that the production time varies between 1-3 working days depending on the type of leather and product.

The delivery time from our factory in Malung – Sweden and to your address varies depending on where in the world you live. However the delivery time is typically 1-2 working days to an address in Sweden, 3-7 working days to an address within the EU and 5-7 working days to an address outside the EU.

The total lead time from the point of order until product received adds up to approximately 3-7 working days for a ready to wear product.

If you have an urgent need for your Martin Key item please contact us and we will do our best to accommodate your needs.

What does made to order mean?

Made to order means that the product is created especially for a specific person. It means that an item is not first prepared/manufactured with the intention of later selling it to a future customer. We make the product for you after you have placed your order and it will be personalised for you with your name on the tag together with the name of the person who made it. The product will be made according to our standard sizes and predefined materials unless you forward any specific requests.

What does ready to wear mean?

Ready to wear or prêt-à-porter is the term for factory-made clothing, sold in finished condition, in standardized sizes, as distinct from made to order or tailor-made clothing made to a particular person’s frame. Off-the-peg is sometimes used for items which are not clothing, such as various accessories. In the fashion industry, designers produce ready-to-wear clothing intended to be worn without significant alteration, because clothing made to standard sizes fits most people.

I don’t live in Sweden/Scandinavia, can I still get a Tailor-made piece from you?

Yes, we ship worldwide, with two options:

1. Martin comes to your place – price on demand.

2. Mail order. Martin will work with you via phone, e-mail.

I don’t live in Sweden/Scandinavia, can I still buy products from the web shop?

Of course, we offer free shipping world-wide.

Do you have a price list for Tailor-made items?

Yes, with different prices depending on materials. The price list is based on our existing models in the studio. To create one-of-a-kind pieces means that the price is affected by many different factors.

Do you have a retail store?

No, studio hours and fittings are made by appointment. Contact us here.

What are the payment options for the Tailor-made items?     

All our Tailor-made items requires a 50% deposit in advance. For larger projects the payment may be broken into thirds. Payment in fully is required before we ship/deliver the item. Express production/delivery can be arranged for an additional cost.

For fast delivery orders or other questions regarding prices and payment, fill in the form to get in touch.

What are the payment options for the ready to wear items from the web shop?

We offer several payment methods at our web shop checkout. You pay upon placing the order. If you choose to pay your order with an invoice it will be sent when you place the order and not upon shipping.  That means that the purchase price is always paid in advance in full, unless otherwise agreed. This also applies to purchases on invoice.

How does it work to order/ship products made with reptile skins?

Exporting for example crocodile or python skin involves a somewhat complicated process with a lot of paperwork. This can increase the delivery time with 25–30 extra days. Python skins can be shipped all over the world but not to California, USA.

If you live outside the EU we arrange an export permit for the reptile skin, but you need to obtain the import permit yourself since we are not allowed to do that, please do it here.

Are your reptile skins legally imported/acquired?

Yes, we have all the certifications needed to buy and use reptile skins and will give you all the certification documents when delivering your product. We work solely with certified and approved suppliers. All our reptile skins are bought from one of the leading reptile suppliers in the world, from Milan in Italy and Paris in France. You can read more about it on the Swedish Board of Agriculture web site, feel free to klick here. If you have any questions about this, we would be happy to help.

What happens if I’m not satisfied with my Tailor-made item when it’s ready?

We make the jacket after your demands, and we specify all the details before starting the manufacturing together with all clients. If you’re not satisfied with the jacket you ordered we will keep the 50% down payment and the jacket.

 Do your products come with a guarantee?

Yes, all our jackets comes with a two-year guarantee and should something happen, like a split seam, we repair it. The guarantee only applies for normal use of the jacket – we don’t take responsibility for defects or splits caused by careless/incautious use of the jacket.

If you have other questions, fill in the form and we’ll get back to you.